The situation
Milldesk is an established Brazilian IT service desk SaaS. They had a strong product and real market presence, but their organic visibility wasn't keeping pace with how buyers now research software, increasingly through AI assistants and search engines that summarize answers rather than list links.
What we did
We built an AI-ready SEO foundation: a technical audit and schema cleanup, a content and entity strategy aligned to how AI engines evaluate sources, and a clear roadmap the team could execute against.
What happened
Milldesk's AI visibility score climbed from 0.5 to 9.5, taking the brand from virtually invisible to a consistent presence in AI answers about service desk software. On the search side, over 230 keywords rank on page one, with gains concentrated in non-branded, high-intent terms, the searches buyers run when they're actively comparing service desk software.
The partnership
The engagement is ongoing. What the Milldesk team has highlighted most is the clarity and care of the process, professionalism from start to finish that made every decision easier along the way.
